Royal Surrey County Hospital and Maternity services rated as outstanding by Care Quality Commission

We are thrilled to announce the Royal Surrey has received excellent recognition by the Care Quality Commission (CQC), with both Royal Surrey County Hospital and its maternity services rated outstanding.

This follows a re-inspection of their maternity services in September and the publication of the official report, which retains the rating of outstanding for both the maternity service and Royal Surrey County Hospital site.*

Emma Brown, Maternity Service Coordinator and Patient Experience Midwife, summarised what it felt like to be reaccredited outstanding: “It’s fantastic to be acknowledged. As a team, we work really hard to provide a high standard of care to our families. It’s lovely to be recognised for what we do.”

Chief Executive Louise Stead said:

“These are two exceptional achievements. The regime for maternity inspections is very detailed and to retain the rating of outstanding is testament to the dedication and passion of our maternity colleagues. I would like to thank the whole team for their professionalism and high level of care they give to women and those using our services every single day.

“To then achieve an overall rating of outstanding for Royal Surrey County Hospital is, without doubt, the cherry on the cake. This is the culmination of years of hard work from right across the organisation. No individual team, service or hospital site works in isolation and it is only when we come together and support each other that an achievement of this magnitude is possible. I am incredibly proud of all our staff.”

The full maternity CQC report can be found on the CQC website. Throughout a very thorough inspection the team visited every area of the department; including the planned assessment unit, triage, theatre, recovery, enhanced care, delivery suite, birth centre, antenatal clinic and the wards.

They spoke with 36 team members, six senior leaders and five users of our services and also reviewed a wealth of documentation, including patient records and guidelines.

The report summary showed 12 positive highlights – including that the maternity team have the right number of staff who are clear about their roles, properly trained, working well together for the benefit of women and birthing people. They found that staff assess risks to women properly, act on them and keep good care records; and that the management of safety incidents and learning from them is good.

Thanks to your donations, we were able to celebrate this achievement by funding cakes and fruit to thank staff for helping us receive the outstanding CQC rating for Royal Surrey County Hospital. Our executive team headed round the wards with trolley loads of goodies which then went off to Milford, Haslemere and Cranleigh Community Hospitals.  

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*The CQC have recognised that the overall rating for Royal Surrey County Hospital should have been outstanding from their June 2020 inspections. This is when they came to inspect other services and found that medical care (including older people’s care) and end-of-life care were also outstanding. They have clarified that this was due to an internal error in their calculation of the rating and it has now been amended on the website and official posters.