At Royal Surrey Charity, we aim to be completely transparent about how your donations are processed.

When you make a donation using contactless terminals, online, or through third party platforms, a small fee may be deducted by the payment provider to cover the cost of securely handling your gift. Royal Surrey Charity does not profit from these fees, the remainder of your donation goes directly to support our patients, staff, and services.

If you would like to ensure that 100% of your donation goes directly to the charity, you may wish to donate via bank transfer or cheque.

Payment method	Typical fee	Example £10 donation
Contactless donation terminal	5% + 8p per transaction	58p fee → charity receives £9.42
Online donation via our website	1.5% + 20p per transaction	35p fee → charity receives £9.65
JustGiving	1.9% + 30p per card transaction 5% on gift aid	49p fee → charity receives £9.51
World Pay in person	0.61% + 4.5p per transaction	11p fee → charity receives £9.89
World Pay over telephone	1.03% + 4.5p per transaction	15p fee → charity receives £9.85
MuchLoved	3.2% platform fee  1.9% + 20p per card transaction	71p fee → charity receives £9.69
Memory Giving	0.9% per transaction + 5% commission	59p fee → charity receives £9.41
Sum Up	1.69%  per transaction	17p fee → charity receives £9.83
Dojo	0.29% per transaction + 3p	6p fee → charity receives £9.94

Why these fees exist

Processing fees are charged by the payment providers to cover the costs of:

• Secure payment processing
• Fraud prevention
• Payment system infrastructure

These fees allow us to accept contactless, card, and online donations safely and efficiently.

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Questions?

If you have any questions about donation fees, please email us at [email protected] or call us 01483 464146.